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Reactivate a user license

If a user's access to Sidely has been deactivated, you need to contact us to reactivate their license. We handle this ourselves to make sure everything is properly tracked.

Steps to reactivate a user license

1. Request the reactivation

  • Contact our support team via the chat or by email.

  • Give the email address of the user and the reason for the reactivation.

2. Review and processing of the request

  • We check that a license is available.

  • Once approved, we reactivate the user.

3. Notify the user

  • The user can access Sidely right away with their credentials. They first need to click "Forgot password" to receive a password by email.

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