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Remove two-factor authentication

Learn how an administrator can remove a user's two-factor authentication so they can log in again.

Two-factor authentication helps secure access to your account.

You may run into difficulties logging in with two-factor authentication. In that case, it can be removed and set up again later.

To remove two-factor authentication, ask your account administrator to go to their Sidely workspace.

  1. Click the gear icon at the top right to access the settings

  2. Go to Account settings > Users

  3. In the Two-factor authentication column, click the trash can icon and confirm your choice

The sales rep will then be able to log in again without two-factor authentication.

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