Skip to main content

Reset a user's access

Reset a password, reactivate a user and check their assignment when they have trouble accessing Sidely.

Change your password (web only)

  1. Click the gear icon ⚙️ (top right).

  2. Go to User settings → Security.

  3. Enter your current password, then your new one.

  4. Click Save.

⚠️ You can't change your password from the mobile app: this can only be done on the web platform.

Forgot your password

  1. On the login page, click Forgot password?.

  2. Follow the instructions sent by email to reset your password.

If the email doesn't arrive, check your spam folder, then contact Sidely support.

For administrators

An administrator doesn't set a user's password for them: the user goes through "Forgot password". However, the administrator manages account access (activate, deactivate or swap a user) from ⚙️ → Account settings → User settings. See the article "Deactivate a user in Sidely".

Related Articles
Did this answer your question?